A customer’s experience on a flight is made up of many parts. You have to check in, TSA, Finding the gate, wait for boarding, actual board, and then you get to the actual flying part. All of these affect the customer’s perception of their flight experience. When looking to improve their experience it’s important to […]
Archives for February 2019
Consumer Wisdom
February 19, 2019 by ·
Whoever is falls under the “wise consumer’ seems more likely to buy experiences. They seem inclined to spend money on activities or trips that will help them grow and/or spend time with the people they love. The idea of fulfillment is one I found prevalent throughout the article and with experiences you can get a […]
Sustainability Frameworks
February 12, 2019 by ·
I think all the frameworks have their merit, but opposite to my expectations choosing my favorite wasn’t that difficult. First off, I really liked the way Shedroff examined all the frameworks. The strengths vs weaknesses portion really laid bare all of the strategies in succinct way and in that section is where I found my […]
Lessons Learned 📝
February 7, 2019 by ·
Through our class lectures and our first presentations I’ve had a couple of realizations. Both in the “I just learned an amazing new thing” and the “wow I never connected those dots until now.” One thing I subconsciously knew but was never fully aware of is that sustainability is very complex and so is any […]